Privacy Policy ob9 — Protecting Your Data Is Our Priority

Ob9 is an online entertainment platform built specifically for adults in Malaysia. We understand that your privacy is more than a right — it is the trust you place in us every time you register, log in, or carry out any transaction on this platform. That trust is what drives us to maintain a privacy policy that is clear, transparent, and accountable.

This Privacy Policy describes the types of personal data we collect from ob9 platform users, the purposes of that collection, how we store and protect such data, and your rights as a data owner. This document applies to all users who access ob9 via the official website at ob9.onl or through the ob9 mobile app on Android and iOS.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international standards for user data protection. In the event of any conflict between a translated version of this policy and the original Malay version, the Malay version shall prevail.

Ob9 collects your personal information through various means — directly when you register an account, during platform use, and automatically through tracking technologies built into our platform.

Information you provide directly:

• Full name as stated on your identification document
• Date of birth and gender
• Active mobile number and valid email address
• Current residential address
• MyKad or passport number (for KYC identity verification purposes)
• Bank account or e-wallet details for transaction processing

Automatically collected information:

• IP address, device type, and operating system used
• Browser type and language settings
• Date, time, and duration of platform usage sessions
• Pages visited, links clicked, and navigation patterns within the platform
• Location data permitted by the user

Transaction-related information:

• Deposit and withdrawal history
• Betting records and gaming activity
• Transaction amount and payment method used

Every piece of data we collect has a clear and legitimate purpose. ob9 does not collect excessive data or use it for purposes unrelated to providing our platform services to you.

• Account management: Create, maintain, and secure your account on the ob9 platform.
• Identity verification (KYC): Verify your identity to meet regulatory requirements and prevent fraud.
• Transaction processing: Process deposits, withdrawals, and any financial transactions you carry out.
• Customer support: Resolve enquiries, complaints, and support requests you submit to the ob9 support team.
• Platform security: Detect and prevent fraudulent activity, money laundering, and unauthorised access.
• Legal compliance: Fulfil the reporting and documentation obligations required under Malaysian law.
• Service improvement: Analyse usage patterns to enhance user experience and platform performance.
• Marketing communications: Send you promotional information and exclusive offers, subject to the communication preferences you have set in your account.

Ob9 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are specific situations where we need to share your information with carefully selected parties solely for the purpose of providing ob9 platform services.

Parties that may receive your data:

• Payment service providers: Licensed payment gateways such as FPX, DuitNow, and e-wallet providers that process your financial transactions.
• KYC service providers: Third-party identity verification companies that help us securely process your verification documentation.
• Infrastructure service providers: Cloud computing and server hosting companies that store ob9 platform data in a secure, encrypted environment.
• Regulatory bodies and law enforcement: When required by law, court order, or lawful directive from a relevant authority.
• Auditors and legal advisors: For internal audit, legal compliance, and risk management purposes.

All ob9 third-party partners are bound by strict confidentiality agreements and must comply with data protection standards no less rigorous than ob9's own privacy policy. ob9 shares only the minimum data necessary for each stated purpose.

Protecting your data is more than a legal obligation for ob9 — it is a core commitment embedded in every layer of our platform. We continuously invest in the latest security technologies and practices to ensure your information remains protected at all times.

Security measures we implement:

• 256-bit SSL Encryption: All data transmitted between your device and ob9 servers is encrypted using the latest TLS 1.3 protocol.
• Encryption of stored data: Sensitive data such as financial information and identity documents are encrypted at rest using AES-256.
• Two-factor authentication (2FA): ob9 supports two-factor authentication for an added layer of security on your account.
• Continuous security monitoring: The ob9 security team monitors platform activity 24 hours a day, 7 days a week to detect any threats or suspicious activity.
• Internal access controls: Only authorised ob9 staff with a legitimate need may access users' personal data.
• Periodic security testing: ob9 conducts regular penetration testing and security audits carried out by independent third parties.

Ob9 uses cookies and similar tracking technologies to enhance the user experience, enable essential platform functions, and understand how users interact with our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Gather information on how users interact with our platform to help us improve performance and user experience. All data is collected anonymously.
• Functional Cookies: Save your preferences such as language, region, and display settings so you don't need to reconfigure them each time you log in.
• Analytics Cookies: Helps us understand the most frequently visited pages and user navigation flows for platform improvement.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the ob9 platform. For more information on managing cookies, refer to your browser's help documentation.

Ob9 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our data retention policy is designed to balance operational needs, legal obligations, and your privacy rights.

Data retention periods by category:

Once the retention period expires, your data will be securely deleted using industry-standard methods, or anonymised if still required for aggregate analytics purposes.

As an ob9 platform user and data subject under Malaysia's PDPA, you have the following rights regarding your personal data. ob9 is committed to helping you exercise these rights in a simple and transparent manner.

Ob9 is strictly for users aged 18 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18. Age verification is required for every account registration as part of our KYC process.

If we discover that personal data has been collected from someone under the age of 18 without valid parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe we may hold personal data belonging to a child, please contact us immediately through ob9 support channels.

Ob9 reserves the right to amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or platform service improvements. Any significant amendments will be communicated to you via your registered email or through a prominent notice displayed within the platform at least 14 days before the changes take effect.

The effective date of the latest version of this Privacy Policy is always displayed at the top of this document. We encourage you to review this page periodically to stay informed about how we handle your data. Continued use of the ob9 platform after any amendments are published constitutes your acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the ob9 privacy team is here to help.

• Live Chat: Available 24/7 directly within the ob9 platform — the fastest way to get an immediate response.
• Email: [email protected] — for written enquiries that require documentation or detailed follow-up.
• Telegram: @ob9support — for additional support and the latest updates.

We are committed to handling every privacy-related enquiry seriously and responding within a reasonable timeframe. Your trust is the foundation of the services ob9 provides, and we will never take lightly any privacy concerns you share with us.